Patient Care Cannot Wait for IT.
1ICT delivers managed IT for South African practices, clinics, day hospitals and healthcare groups — POPIA-aligned patient data protection, resilient connectivity, tested backups and SLA-backed on-site support.
Where healthcare IT usually breaks
The practice stops the moment the line drops — no bookings, no scripts, no claims
Patient records sitting on one server with a backup nobody has ever restored
Every staff member logging in as the same shared user, so nothing is traceable
No clear answer for the information officer on how patient data is protected
We treat a healthcare environment as clinical infrastructure: redundant by design, access-controlled by role, logged for accountability, and supported with response times that match the cost of downtime.
What We Deliver to Healthcare Providers
POPIA-Aligned Data Protection
Role-based access, audit trails, encryption and retention rules over patient information.
Redundant Connectivity
Dual-path fibre and LTE failover so reception, billing and scripts stay online.
Backup & Recovery
Automated, monitored, restore-tested backups of practice and clinical systems.
Ransomware Defence
Endpoint protection, patching, email filtering and immutable backup copies.
Practice Telephony
Hosted VoIP with call queues, after-hours routing and recording where consent applies.
Priority On-Site Support
SLA-backed remote support with technician dispatch when a room needs to keep running.
How We Onboard a Practice
Risk and readiness review
We map systems, access, backups and patient-data flows, and flag the POPIA gaps in plain language.
Stabilise first
Backups, endpoint protection and connectivity redundancy are fixed before anything else changes.
Tighten access
Individual accounts, role-based permissions, MFA and audit logging replace shared logins.
Run and report
Monitored support with monthly reporting your information officer and practice manager can use.
Talk to Our Healthcare Team
Tell us about your practice or facility and we'll come back with a risk review and costed plan.
Common Questions from Healthcare Providers
Do you understand POPIA rules for patient information?+
Yes. Patient records are special personal information under POPIA. We configure least-privilege access, audit logging, encryption at rest and in transit, retention rules and breach-response readiness, and we document the processing for your information officer.
Can you keep practice management software running?+
We support the infrastructure your clinical and billing systems depend on — servers, databases, backups, connectivity and endpoints — and coordinate with your software vendor on updates and incidents.
What happens if connectivity goes down mid-consultation?+
We design dual-path connectivity with automatic failover to LTE or a second fibre provider, so bookings, scripts and billing keep working during an outage.
Do you cover multiple practice locations?+
Yes. We link branches over secure SD-WAN or site-to-site VPN so staff see the same records, phones and printers wherever they work.
How fast is support when a practice is full of patients?+
Priority response with SLA-backed remote support and on-site dispatch in Gauteng. Clinical downtime is treated as a high-severity incident, not a routine ticket.