Modern Business Phones — 3CX & Microsoft Teams Calling
Keep your number. Cut your bill. Take office calls from anywhere. 1ICT installs, ports and supports business VoIP for South African businesses of every size.
Still on Telkom or an old PBX?
Your phone bill is R8,000+/month and rising
Staff working from home can't take office calls professionally
Reception can't see who's on a call, on lunch or in a meeting
You have no call recordings when a client disputes what was agreed
1ICT replaces your legacy PBX with 3CX or Microsoft Teams Calling — cheaper per-minute rates, softphones for remote staff, call queues, recording and reporting.
What's included
3CX Cloud PBX
Full-featured PBX with call queues, IVR, wallboards and CRM integration.
Microsoft Teams Calling
Turn Teams into your phone system — one app for chat, meetings and calls.
Number Porting
Keep your existing landline, 087 or geographic number.
Softphones & Handsets
Yealink, Fanvil and Grandstream handsets, plus mobile & desktop softphones.
Call Recording & Transcripts
POPIA-compliant recording with AI transcription and summary.
Queues & Call Centre
Agent queues, wallboards, SLA reporting for support and sales teams.
SIP Trunks
Wholesale SA and international rates — 40–70% cheaper than Telkom.
Monitoring & Support
24/7 uptime monitoring and same-day support on every extension.
Your VoIP rollout
Design
We audit your call flow, extensions, queues and hardware needs.
Port & configure
We port your number, build the PBX and configure IVR, queues and voicemail.
Deploy & train
Handsets delivered, softphones installed, staff trained in a single session.
Support
Monthly reporting, moves-and-changes, and ongoing optimisation.
Common questions
Do we keep our existing number?+
Yes. We port your existing landline or 087 number to the new system — you keep the same number your clients already know.
What's the difference between 3CX and Microsoft Teams Calling?+
3CX is a purpose-built PBX — call queues, IVR, wallboards, cheapest per-extension pricing. Teams Calling extends Microsoft Teams into your phone system — best if your staff already live in Teams. We install both and help you pick.
Do staff need handsets?+
No — softphone apps on laptop or mobile work perfectly for most staff. Physical handsets (Yealink, Fanvil, Grandstream) are available for reception and executive desks.
How much does a call cost?+
Rates from ~R0.35/min to SA mobile and ~R0.10/min to SA landlines with our SIP trunks — 40–70% cheaper than Telkom. International rates on request.
Will it work on our current internet?+
Usually yes — but we test bandwidth, latency and jitter before going live, and QoS your router so calls stay clear even when the network is busy.
Can we record calls?+
Yes. Call recording, transcription and AI-summary are supported and POPIA-compliant with the right consent prompts (we set them up).
Do you support call centres?+
Yes. Queues, wallboards, agent statuses, SLA reporting and CRM integration are standard on the 3CX Professional and Enterprise editions we deploy.