Your Outsourced IT Department — Predictable, Proactive, Accountable
1ICT runs your day-to-day IT so you don't have to. Monitoring, help-desk, security, cloud, vendor management — one partner, one monthly fee, one throat to choke when something goes wrong.
Sound familiar?
Nobody actually owns IT — staff ask around when their laptop breaks
You get big invoices only when something's already gone wrong
Your ‘IT guy' isn't reachable at 5pm on Friday, and you're the one holding it together
You have no idea if your business is actually secure, patched or backed up
1ICT replaces the chaos with a documented, monitored, SLA-backed IT operation — for the price of a junior salary, without the leave, sick days or hiring risk.
What's included in Managed IT
24/7 Monitoring
Servers, endpoints, network and cloud — we see problems before your staff do.
Help-Desk & Ticketing
Email, phone, WhatsApp and portal. Every request logged, tracked and closed with a summary.
Patch & Vulnerability Management
OS, browser and app patches on schedule — the #1 way we prevent incidents.
Endpoint & Server Management
Laptops, desktops, servers — imaged, secured, backed up and standardised.
Onboarding & Offboarding
New starter kit and secure offboarding within 4 business hours.
Documentation & Asset Register
Every device, licence, password and vendor documented in one place you also have access to.
Monthly Reporting & vCIO
A monthly report and a quarterly strategy session with a virtual CIO to plan ahead.
Vendor Management
We chase your ISP, printer supplier, telco and software vendors on your behalf.
Your first 30 days with 1ICT
Discovery
Free 60-minute audit of your environment, tools, risks and pain points.
Onboarding
We deploy monitoring, security and documentation across every device.
Stabilise
We close known issues, patch the backlog, harden security and remove shadow IT.
Optimise
vCIO roadmap: what to fix, replace or invest in over the next 12 months.
Common questions
What exactly is Managed IT?+
Managed IT means 1ICT acts as your outsourced IT department for a predictable monthly fee. We monitor your systems, patch and secure your devices, respond to staff tickets, manage vendors, and give you a single accountable partner instead of firefighting break-fix invoices.
How is this different from calling an IT guy when things break?+
Break-fix is reactive and expensive when it matters most. Managed IT is proactive — we prevent 70–80% of incidents through monitoring, patching and user training, and everything else is covered by your SLA. No surprise invoices.
Do we need to fire our current IT person?+
No. Many of our clients keep an internal IT champion and use 1ICT for after-hours, escalation, cybersecurity and cloud. We flex to how your business already runs.
What response times can we expect?+
Standard SLA: 30-minute response for P1 (business down), 2 hours for P2, 8 hours for P3. Faster SLAs available on Enterprise tiers. Every ticket is logged, tracked and reported monthly.
Do you work after hours?+
Yes. 24/7 monitoring is included on all plans. After-hours human support is included on Gold and Enterprise, and available as an add-on on Bronze.
How do you bill?+
Fixed monthly fee per user or per device, agreed up front. No hourly surprises. Project work (migrations, installations) is quoted separately and approved before we start.
How quickly can we onboard?+
Most SMEs are fully onboarded in 2–3 weeks: audit → documentation → tooling deployment → handover. We keep you operational the whole time.
What tools do you use to manage our environment?+
Enterprise-grade RMM, endpoint security (Microsoft Defender / SentinelOne), Microsoft 365 admin, ticketing (with client portal), documentation (IT Glue-class), and reporting dashboards you get access to.
Is our data safe with 1ICT?+
Yes. We are POPIA-aligned, follow least-privilege access, log every admin action, and can produce audit trails on request. All engineers sign confidentiality and background checks are on file.